General

ACCOUNT PURCHASES

How do I add credit to my account?
  • To add credit, first please be sure you have an active Paypal account. To create a paypal account you can go to paypal.com

To make a payment:

  • Click on the icon that is at the right side of your current balance in the top of the page at the right side and then click on Top Up.
  • Next, go to Payment methods and select Paypal.

Is there any other payment method different than Paypal?

  • Yes, you can use credit card payment method. I order to activate this option please contact our support team at smsnoc@telintel.net.
Which messages do I pay for?
  • You are billed for every SMS message submitted to the Telintel Managed Messaging Platform, including auto-responses.
  • You can check your current rates by selecting MY ACCOUNT > MY RATES from the dropdown menu.

What happens if my account balance reaches zero?

  • When your account balance reaches zero, your SMS activity will automatically be blocked until the balance is replenished.

ACCOUNT SAFETY

How do I change my password?

To change your password:

  • Log into your account and click on Icon on the top of the page at right side and then click on Edit Account from the dropdown menu.
  • Enter your new password and then click Change settings. Your new password will be active the next time you log in.

My password isn’t working?

  • Please note: passwords are case sensitive. Please ensure you enter your password exactly as shown.
  • If your password still does not work please reset your password.
  • If you continue have problems please contact our Support team at smsnoc@telintel.net

How is all my data protected?

  • Data protection is a top priority here at Telintel.
  • All Telintel servers are protected behind a firewall. The actual servers reside in a hosting facility that is monitored 24/7/365 by onsite security.
  • Your data is never re-sold, re-marketed, or shared with anyone without your previous written permission.

PRODUCT INFORMATION

What is SMS?
  • SMS stands for Short Message Service, also known as text messaging.
  • With a SMS, you can send a message of up to 160 characters to another device. Longer messages will automatically be split up into several parts.

What is a short code?

  • Short codes (also known as short numbers) are special 3-7 digit numbers used for send Application-to-Person (A2P) type text messages. For example: 30838.
  • Short codes intended use must be Mobile Network Operator approved. This approval process typically takes 6-16 weeks.
  • Since short codes are Mobile Network Operator approved, they can handle much higher throughputs per second than a long code / number. Telintel offers a default throughput of twenty (20) SMS per second, however, you may contact the Telintel Support team should you require additional throughput for your program.
  • Short codes (also known as short numbers) are special 3-7 digit numbers used for send Application-to-Person (A2P) type text messages. For example: 30838.
  • Short codes intended use must be Mobile Network Operator approved. This approval process typically takes 6-16 weeks.
  • Since short codes are Mobile Network Operator approved, they can handle much higher throughputs per second than a long code / number. Telintel offers a default throughput of ten (10) SMS per second, however, you may contact the Telintel Support team should you require additional throughput for your program.

What is a long code / number?

  • A long code / number (also known as a virtual mobile number (“VLN”)) is a dedicated phone number used in an international notation (for example: +17868716500 or 17868716500) for Application-to-Person (A2P) messaging.
  • Long codes / numbers are meant for person-to-person communications, and can send only one (1) message per second. Telintel recommends using a short code if your program requires a higher throughput (for example: an application that needs to send time-sensitive messages to many users at once).
  • Long codes / numbers intended use is not Mobile Network Operator approved, thus they are subject to Mobile Network Operator content filtering and suspension due to heavy traffic.
What does A2P mean?
  • A2P stands for Application-to-Person, an SMS is sent between an Application and a person’s mobile handset.

Do you have international networks coverage?

  • Yes. Telintel currently covers the networks of more than 200 countries.

SMS Messaging

Sending Outbound SMS Messages

What methods are supported for sending SMS?

We have 3 methods that you can use to send SMS

  • SMPP Protocol
  • To get an SMPP connection please sends an email to smsnoc@telintel.net with the information of your source IP in order to whitelist this IP in our firewall and provide credentials for SMPP.
  • API Method
  • Please go to DEVELOPERS from the menu to view our API documentation.
  • Excel file
  • Please go to SIGN UP from the menu. Once you are register in the platform click on SMS on the main menu and then click on new.
  • Next, select FROM FILE option from submenu and download the example file
  • Finally, upload the file with the necessary information.
What means Instant SMS?
  • This option helps you to send campaigns from an excel file with personalized fields. For instance, For “Dear John”, write “Dear” in the text field, then select “Column 2” from the list, and click the button ADD to have it added at the cursor position. The file must contain the name in Column 2.

What mobile carrier networks are supported?

  • Our services are supported worldwide with full A-Z network coverage. Anyone can receive SMS messages by opting-in to one of your programs.

How am I billed when I send an SMS message?

  • You are charged per Outgoing SMS message. This includes auto-responses, single SMS messages, and group SMS messages.
    • For example: If you have 1,000 contacts in your contact list and you send an SMS to all of them then you will be billed for 1,000 SMS messages.
Am I charged for delivery receipts (DLR)?
    • No. There is no additional charge to have your delivery receipts (DLR) .

    What is the throughput for Outbound SMS messages?

    • We offer a default throughput of 20 SMS per second. Please contact our Support team at smsnoc@telintel.net if you require a higher throughput.

    How long is a single SMS body?

    • The maximum SMS body length is 160 GSM-encoded characters (7 bits each), which is approximately 140 bytes.
Why did my SMS messages not deliver?
  • A message may fail to deliver due to, but not limited to, the following:
    • Sending the wrong content (all languages are not supported on all phones)
    • There is no known subscriber assigned to that mobile number (or the number is no longer assigned to a user).
    • The phone is unreachable or turned off.
    • The SMS message was caught in a Network Operator SPAM filter.
    • The phone is roaming.
    • Ported number / network failure.
What causes a delay in delivering SMS messages?
  • Delays in delivery an SMS message may be due to, but not limited to, the following:
    • Periods of peak or heavy mobile network use.
    • The phone is unreachable or turned off.
    • The phone is located outside of a network coverage area or network signal is blocked.
Am I charged for rejected messages? Am I charged for rejected messages?
  • Telintel does not bill for any SMS message request that is rejected by our platform. Platform rejections may occur due to:
    • Incorrect API username / password
    • An insufficient available balance on your account
    • Exceeding the maximum throughput (default throughput is set at 10 SMS requests per second)
    • Invalid destination (country code and prefix are not recognized by our database)
    • The absence of mandatory parameters when sending your request through API
  • Telintel bills for any messages accepted by our platform. Once a message is accepted by our platform we forward it to our provider for delivery.
  • Telintel charges for any SMS messages placed for delivery regardless of its final delivery status. This means that after your request has passed our initial platform screening (for example: checking to be sure your MSISDN consist of a valid country code and prefix) it is placed for delivery with our provider, we are billed and in turn we bill your account. A message may still fail to deliver due to:
    • There is no known subscriber assigned to that mobile number (or the number is no longer assigned to a user).
    • The phone is unreachable or turned off.
    • The SMS message was caught in a Network Operator SPAM filter.
    • The phone is roaming.
Does Telintel deliver SMS messages to ported numbers?
  • Yes. A ported number refers to a mobile number that has been transferred from one network to another in the same country
  • Telintel offers fully featured, high quality messaging that includes the support of ported numbers for no extra cost.

Can I have 2-Way conversations?

  • Yes. To enable this feature please send an email to smsnoc@telintel.net specifying the country and the type of number Short code or Long code.

What is a Keyword?

  • Keywords can be either campaign identification or action words that are used for 2-Way SMS communications in Dedicated or Shared Short Code campaigns.
  • When an action keyword is texted / sent by the mobile end-user’s handset to a short code number (example: Text HELP to 30838) the mobile end-user’s handset will receive on their phone the auto-response you have set up for this mandatory action keyword, your database will be automatically be updated if necessary.
  • When a campaign identification keyword is texted / sent by the mobile end-user’s handset to a short code number (example: Text TNT1 to 30838) the mobile end-user’s handset will receive on their phone the auto-response you have setup and their number will be automatically managed in your database (depending on the keyword action).

Managed Messaging Platform API (4)

Our API is setup correctly, but our SMS messages stopped sending?
  • Your IP address may be getting blocked. Please contact our Support team at smsnoc@telintel.net with your IP address so we can check and get it whitelisted for you right away.
What is the SMS Messaging API?
  • The SMS Messaging API allows any customer to directly connect with our platform and send / receive SMS messages by using your API username / password.
How do I setup the SMS Messaging API?
  • Please go to DEVELOPERS from the menu to view our API documentation.
Does your API have error coding?
  • Yes. Please go to DEVELOPERS from the menu to view our API documentation. Our API documentation includes an Error/Response codes reference table.